Privacy Policy – Sensational Epoxy Floors

1. Introduction

At Sensational Epoxy Floors, we respect your privacy and are committed to protecting any personal information that you provide to us. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. OAIC+1

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect personal information when you:

  • Contact us via email, phone, or our website contact form;

  • Request a quote, service, or other information;

  • Subscribe to newsletters or marketing communications;

  • Provide feedback or ask questions.

The personal information we collect may include, but is not limited to: your name, email address, phone number, property address (for quoting), and any other information you voluntarily provide.

We collect only the information that is reasonably necessary for us to provide our services. OAIC+1

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide quotes or services;

  • To communicate with you about scheduling, service delivery, and follow-up;

  • To send marketing materials or newsletters — but only if you have opted in;

  • To comply with legal obligations;

  • To improve our services and website experience.

We will not use your personal information for any other purposes without your consent (unless required or authorised by law). OAIC+1

4. Disclosure of Information

We will not share, sell or trade your personal information to third-party marketing companies.

We may disclose personal information to third-party service providers only when necessary to provide our services (e.g. subcontractors, administrative support). In such cases, we take reasonable steps to ensure those third parties protect your information appropriately. OAIC+1

We may also disclose information if required by law or to protect our rights, property, or safety, or the safety of others. OAIC+1

5. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. OAIC+1

When personal information is no longer needed for the purposes for which it was collected, we will take steps to destroy or permanently de-identify it, unless we are required by law to retain it. OAIC+1

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you;

  • Request correction of any inaccurate personal information;

  • Withdraw your consent to marketing communications at any time (opt-out);

  • Ask us to delete your personal information (subject to any legal retention requirements).

If you wish to exercise any of these rights, please contact us using the details below.

7. Use of Website / Cookies / Analytics

Our website may use tools (e.g. analytics or cookies) to collect non-personal information such as device type, pages visited, time spent, referring site, browser type. This information is used to help us improve our website and user experience.

Such data is collected in anonymised or aggregated form and does not personally identify you.

8. Changes to This Policy

We may update this Privacy Policy from time to time, for example when our business practices change or laws are updated. When we do, we will revise the “Last Updated” date at the top of this document.

Your continued use of our website or services after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact:

Sensational Epoxy Floors
61 413 136 870

Last Updated: 12/04/2025